Reservation Policy & Cancellation Policy

We appreciate your interest in Klawer Hotel & Margo’s Restaurant. Kindly find below our Reservation &
Cancellation Policy, designed to ensure a seamless experience for all our valued guests.
Reservation Policy

To secure your booking, a 50% deposit or an agency voucher is required. Kindly note that reservations will
not be confirmed or guaranteed until the required deposit or voucher has been received.

Full payment is due no later than 7 days prior to arrival.

For guests opting to pay via credit or with debit card, please note a 5% card processing fee will be
applicable.

Cancellation Policy

Should you need to cancel your reservation, please be advised of the following charges based on the notice
period:

• 7 days or less prior to arrival: 100% of booking value will be forfeited
• 8 – 14 days prior: 75% of booking value will be forfeited
• 15 – 21 days prior: 50% of booking value will be forfeited
• 22 – 28 days prior: 25% of booking value will be forfeited
• 29 days or more:

o For bookings under R10,000, a minimum administration fee of R250 will be charged
o For bookings over R10,000, a 5% administration fee will apply

No-shows and early departures will be charged the full quoted amount, without exception.
Additional Information

• All rooms are strictly non-smoking
• Consumption of outside alcohol is not permitted on the premises

Should you require any further assistance or clarification, please do not hesitate to contact us. We look
forward to welcoming you to Klawer Hotel & Margo’s Restaurant and providing you with a memorable
experience.